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FAQ - Frequently Asked Questions

Frequently Asked Questions

Last Updated on October 5, 2021

The easiest way to track your order is to find the order confirmation we emailed you when you first made your order. Inside that email you will find a "Track Order" button you can use.

If you're unable to find your order confirmation, feel free to contact us here and we'll be happy to look it up for you :)

You can also email us at for your latest tracking information.

Everything is made and shipped from the US. Our HQ is in California.

Unless otherwise stated, our custom greeting cards come blank inside.

In most cases, yes!

As long as your request uses the available artwork on our site. We're happy to tweak any layout or customize any element.

Drop us a line on our contact form or email us at with what you're looking for.

We can help you with that!

Send us a request here for what you are looking for (ex. “I’d like to order the Family Portrait Print with more than 8 people”) and we can create a custom design for you.

Yes! After you've personalized your product and made a purchase, our artists take your choices and create your own unique design.

Because these are personalized products, we ship your order out in 2-3 business days after receiving it.

Shipping typically takes another 2-3 days but can sometimes take longer during the holiday season.

In general, you'll receive your order within 6 business days.

If you don't like it, send it back for a refund! :)

If your cart reaches a certain dollar value, shipping is free!

Otherwise, it is based on the weight and size of your order. Typically, the shipping cost is between $5-$10.

If it is within 3 hours of you placing your order, please
submit a change request using this contact us form.

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